Return and Refund Policy

1. Order Cancellation

Orders may be cancelled through our website before they are shipped. Once an order has been shipped, it cannot be cancelled through the website.

2. Return and Exchange Eligibility

Returns and exchanges are available only for products identified as eligible on their respective product pages.

The applicable return or exchange period will be clearly stated on the relevant product page at the time of purchase. Customers should refer to the product page for the specific eligibility period and applicable conditions.

Customized products are not eligible for return or exchange.

To be eligible for a return or exchange:

• The product must be unused and unwashed.
• The product must be in its original packaging.
• All original tags must be attached and intact.
• The return or exchange request must be submitted within the return period specified for that product.

Products that do not meet the applicable eligibility conditions may be rejected.

3. Return Shipping and Pickup

Where pickup service is available, we will arrange pickup from the delivery address.

If pickup service is not available at your location, you will be required to self-ship the product to our designated return address.

Any applicable return or exchange shipping charges will be communicated before the return is processed.

4. Refunds

For an approved return, the refund will be issued to the original payment method used for the order.

The refund will be initiated within 7 business days after we receive and inspect the returned product and confirm that it meets the applicable return conditions.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

If a returned product does not meet the applicable return conditions, the return may be rejected and the product may be sent back to you.

5. Applicable Policy

The return, exchange, and refund terms applicable to an order are those displayed on the relevant product page and presented at the time the order is placed.

Any future changes to this policy will apply only to orders placed after the updated terms take effect and will not be applied retroactively to existing orders.

For questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team.